Non-emergency medical transportation providers have to coordinate riders, drivers, vehicles, schedules, dispatching, billing, and communication throughout the day.
As an NEMT company grows, managing these processes through separate spreadsheets, phone calls, and disconnected systems can make daily operations more complicated.
A connected NEMT platform can help transportation providers keep trip information in one place and give dispatchers better visibility into their daily schedules.
Duet NEMT is an all-in-one NEMT software platform designed to help providers manage trip booking, scheduling and dispatching, driver operations, live rider tracking, billing and CMS-1500 claims, fleet management, and reporting.
Because these workflows are connected, information from a trip can move through the operation without repeatedly entering the same data into different systems.
Providers can use the dispatch board to coordinate trips and drivers, while drivers can access their assigned trips through the driver app. Rider tracking links can also help passengers and families follow transportation progress without downloading another application.